Managed Services

One team that plans, operates, reports on and improves what runs your business.

After go-live we stay. Application, infrastructure and AI support under SLAs and an ITIL framework, with 24×7 monitoring, governance meetings and a regular account of what we did and what we improved.

24×7SLA · ITIL

PlanOperateDeliverOptimiseReport

What we offer

Application and infrastructure support, SLA-driven operations

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Service integration

Manage the internal and external stakeholders delivering IT and business-process services.

Project management

Resource and project planning, execution and progress tracking.

Operations management

Planning, supervision, facilitation, compliance and security.

Account management

Engagement management, renewals and defined service delivery.

Service delivery

Strategic and project planning, leading practices, control of the programme.

Service catalogue

Service offerings, requests, approvals, cost and SLA information.

Process

How we run it

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Plan
- Handover from the project team
- Resource and project management
- SLAs and KPIs defined
Operate
- Operations management
- 24×7 monitoring
- ITIL framework
Deliver
- SLA management
- Delivery and governance meetings
Optimise
- Application and database tuning
- Continual service improvement
Report
- Service delivery reporting
- Dashboards and audit logs
- Service catalogue